All orders placed before Friday will be shipped the following Saturday. Once shipped, your order should arrive within the approximate time frame of:
-France Only:
Standard Delivery (3 to 6 business days) – €4.99-€5.99
-Europe:
DHL Standard Shipping (6 to 8 business days) – €15.99
-Other countries:
DHL Express (2-4 business days) - €24,99
Our policy lasts 14 days. If more than 14 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.
To be eligible for a return, your item must be unused and in the condition you received it. It must also be in its original packaging.
The return of certain types of goods is not permitted. Thus, perishable goods, such as food, flowers, newspapers or magazines, cannot be returned. Likewise, we do not accept intimate or sanitary products, dangerous materials or substances, nor flammable liquids or gases.
Other non-returnable items: * Gift cards * Downloadable software * Certain health and personal care products
To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer.
In some cases, only partial refunds are granted: (if applicable) * Books showing obvious signs of use * CDs, DVDs, VHS tapes, software, video games, audio tapes or vinyl records that have been opened. *Any item that is not in its original condition, damaged or missing parts for a reason not due to our error. * Any item returned more than 30 days after delivery Refunds (if applicable) Once your return has been received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or declined. If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.
Delayed or missing refunds (if applicable) If you haven't received a refund yet, double-check your bank account first. Then contact your credit card company, as it may take some time for your refund to appear officially. Then contact your bank. The posting of a refund is often preceded by a processing time. If you have completed all these steps and you still have not received your refund, contact us at the following address: hello@studiocoo.store. Sale or promotional items (if applicable) Only regular priced items are refundable. Unfortunately, sale or promotional items are not.
Exchanges (if applicable) We only replace items that are initially defective or damaged. If you need to replace yours with the same item, send us an email at hello@studiocoo.store and send your item to: 8 Rue ANDRE CHAUDE, CANNES, 06400, France.
Gifts If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the equivalent value of the returned item. Once the returned item is received, a gift voucher will be sent to you by post.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to themselves with the intention of delivering it to you later, her that we will send the refund and she will therefore know that you have returned her gift. Shipping To return your product, you must send it to the following postal address: 8 Rue ANDRE CHAUDE, CANNES, 06400, France.
The shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the cost of return shipping will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than €75, we recommend that you use a trackable shipping service or insure your shipment. We do not guarantee that we will receive the returned item.
